The platform
TraceGard covers the operational work (scan, receive, ship, dispense) and the compliance work (exceptions, verification, recalls, tracing requests, six-year records). You turn on what your organization type actually needs.
The work your warehouse, pharmacy, and shipping teams already do — with the records DSCSA expects built in.
Read a 2D barcode and immediately see the product, lot, serial, and expiry.
Staff scan GS1 barcodes on phones, tablets, or a desktop camera. TraceGard parses the identifier so receiving, shipping, dispensing, and lookups start from the package in hand — not a typed serial number.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Match what arrived against the supplier’s electronic notice, then post the receipt.
When a partner sends an advance notice, TraceGard can open a provisional receipt for you. Scan or confirm the packages, reconcile quantities, and post. Shortages, extras, and serial mismatches become exceptions instead of tribal knowledge.
Used by Pharmacies · Wholesalers · 3PLs
Pick, pack, and ship — the notice to your customer goes out with the product.
Create a shipment, pick the serials you are sending, pack them, and mark shipped. TraceGard generates the required electronic document and delivers it to the trading partner. You get confirmation that it arrived intact.
Used by Wholesalers · Manufacturers · Repackagers · 3PLs
Scan a package when it leaves the shelf for a patient and close the trace.
Pharmacies scan at dispense so the serial is no longer in inventory. That keeps your on-hand picture accurate and gives you a clean history if a recall or tracing request comes in later.
Used by Pharmacies
Look up a package and see its current status — received, shipped, dispensed, or held.
A serial repository tracks custody across your locations. Search by serial, lot, or product. That is the backbone for shipping checks, saleable-return verification, and investigations.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
For companies that mint identifiers or change how product is packed — not just receive it.
Assign unique serial numbers to finished product before it enters the supply chain.
Manufacturers and repackagers can mint package identifiers from their GS1 prefix, keep sequences under control, and record commissioning events. Decommissioning is available when a serial should no longer circulate.
Used by Manufacturers · Repackagers
Build the parent–child picture of what is inside each case or pallet.
Mint container identifiers, pack serials into cases and pallets, and unpack when you break them down. Trading partners receive the aggregation picture they need to receive product without opening every case.
Used by Manufacturers · Repackagers · Wholesalers · 3PLs
Turn inbound serials into new product identifiers without losing the trail.
Repackagers run a job that consumes input serials and commissions new ones, with the transformation recorded for DSCSA. Input and output stay linked so you can answer “what was this made from?” years later.
Used by Repackagers
DSCSA only works if you know who you are trading with and where product lives.
Add partners by location number and keep licenses, contacts, and connection details in one place.
Look up a Global Location Number, review public business details, and add the partner without retyping an address. Store how you exchange documents with them so shipping and receiving use the right path every time.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Keep license and credential evidence with the partner record.
You may only buy from and sell to authorized trading partners. TraceGard helps you record licenses, confirm standing, and — where you use digital credentials — present and verify them as part of verification requests.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Model every warehouse, pharmacy, and licensed site you operate.
Each location carries its identifiers and licenses. Shipping and receiving stay tied to the right site, which matters when you operate more than one store or distribution center.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Handle product you possess but do not own, with a clear client of record.
Third-party logistics providers can be authorized to receive and ship for a manufacturer or wholesaler. Shipments and receipts record the owning client, and those actions are logged so both sides can see who did what.
Used by 3PLs · Manufacturers · Wholesalers
Confirm a package is what it claims to be — for saleable returns, suspect product, and partner requests.
Send a verification request and keep the answer with the serial.
For saleable returns and suspect product, TraceGard can ask the verification network whether a serial is valid, expired, decommissioned, or recalled. The request and response are stored so you can show your work.
Used by Pharmacies · Wholesalers · 3PLs
Manufacturers can respond from their own serial records.
If you issue serials, TraceGard can answer inbound verification requests against your repository — and stay quiet in a consistent way when the request is not yours to answer, so you are not advertising your catalog to probes.
Used by Manufacturers · Repackagers
A failed check can open an investigation and hold matching inventory.
When a verification comes back negative for a serial you own, TraceGard can open a suspect-product investigation and quarantine on-hand matches so they cannot ship while you work the issue.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers
When something is wrong — or the FDA asks — the work should already have a home.
Mismatches and failed notices land in one list, with owners and status.
Quantity discrepancies, serial mismatches, and failed deliveries are captured as exceptions. Your compliance and operations teams work them in the same place instead of chasing inboxes.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Incoming recall notices can find matching inventory and hold it.
TraceGard ingests official recall feeds and matches them to product you have on hand. Matching packages can be blocked from sale or shipment until someone reviews and dispositions them.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Hold product, then record what happened to it.
Move serials into quarantine so they cannot ship. When you destroy, return, or release them, the disposition is part of the permanent record.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Document suspect or illegitimate product from first flag to close.
Investigations keep notes, related serials, quarantine, and verification history together. That is what you need if a notification to the FDA or a trading partner is required.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers
Respond to a request for transaction history within the expected window.
When you receive an official tracing request, TraceGard helps you assemble the package-level history and track the 48-hour response expectation, with the evidence retained.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
DSCSA is a records law as much as a scanning law. The history has to survive staff turnover and audits.
See how a package moved — who had it, and when.
Event history and parent–child packing relationships give you a pedigree you can walk in the product, not reconstruct from paper. Pedigree documents can be produced when a partner or inspector needs a portable copy.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Operational and compliance reports, including scheduled delivery for the ones you run every month.
Inventory activity, exception aging, message performance, and serial history are available from the same records your team already creates. Advanced exports and scheduled sending can be turned on when you need them.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Privileged actions — and who performed them — are recorded.
User activity, on-behalf work, and configuration changes land in an audit log your compliance and auditor roles can review. That is the difference between “we think we did it” and “here is the record.”
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Keep records for six years, and freeze them when litigation or an investigation requires it.
Retention policies and legal hold sit on top of immutable evidence storage. You are not relying on a shared drive that someone emptied during a cleanup week.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
A platform only helps if it fits how you already buy, store, and ship product.
Send and receive partner documents with delivery receipts — hosted by TraceGard, not a patchwork of inboxes.
TraceGard includes a dedicated, self-hosted exchange service for the industry’s standard secure transport. Delivery receipts and integrity checks are verified so you know a notice was received, not just sent.
Used by Wholesalers · Manufacturers · Repackagers · 3PLs · Pharmacies
Connect your ERP or warehouse system without re-keying every receipt.
A versioned public API with scoped tokens, idempotent writes, and outbound webhooks lets warehouse and ERP systems create receipts, shipments, and master data through the same rules as the screens. OpenAPI documentation is generated from the live API.
Used by Wholesalers · Manufacturers · Repackagers · 3PLs
A short wizard for profile, location, prefix, first product, and first partner.
After you create an account, setup walks through the pieces DSCSA actually needs — not a 40-page implementation workbook. You can pause and resume.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Import products, partners, serials, and past notices instead of starting from zero.
If you are leaving an incumbent track-and-trace product, TraceGard can import master data and history through a controlled job. Credentials are encrypted and short-lived. Partial imports record the rows that need a second look.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Open a ticket from the product. Your team and ours share one thread.
Questions stay attached to your organization, not a generic help desk form. When you need a person, you get one who can see the same records you do — with the access controls that implies.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Pharmacist, compliance, auditor, technician, and admin see different things on purpose.
Not everyone should ship, and not everyone should read the full audit log. Role-based access and organization isolation are built in, including when a 3PL acts on behalf of a client.
Used by Pharmacies · Wholesalers · Manufacturers · Repackagers · 3PLs
Tell us about your receiving, serialization, or 3PL agency work and we will tailor a walkthrough — we are onboarding early customers now.